Luk Tsz-ying's biography

? Age: 25

? Post: Enrolled nurse at Prosperous Garden, a private nursing home in Tseung Kwan O

? Job description: Works nine hours a day. Mainly responsible for distributing medicine to residents, cleaning wounds, making regular ward rounds to check on residents' health and hygiene, preventing them from wandering around, keeping family members updated, and having video consultations with doctors. Sometimes she helps caregivers because of a team shortage.

? COVID-19 history: Confirmed infected on March 7. Declared free of the virus on March 14

It was the third day in a row that an elderly man, a normally upbeat resident at the seniors' residential home where I work, had sporadically come to the nurses' station to check with me about his neighbor, one of his close friends in the home.

He was there when his neighbor, a gastric cancer survivor who had tested positive for COVID-19, was rushed to the hospital by ambulance. He got the hint when he saw no sign of his friend for several days afterward.

Sadly, the hospitalized neighbor had died. That left the resident panic-stricken, fearing that he might be next in line to come down with the disease and be taken away.

Seeing his despondent look, I contacted the social worker and arranged video counseling. His family was notified, and members sent comforting words via video chats.

Many elderly residents in nursing homes experience anxiety, fear, isolation and pain over the loss of friends, but those emotions have been heightened by the epidemic.

One woman had a hard time accepting the situation. Before, her husband, who always prepared little surprises of her favorite snacks for her, had visited every day.

As the outbreak worsened, outside food was banned, and so were visitors. Meanwhile, residents were asked to try to stay in their own rooms in a bid to reduce contact with each other.

Feeling depressed, the woman would come out of her room to argue with the nurses. All we could do was try to calm her down and repeatedly explain what was going on. Sometimes, this back-and-forth conversation happened five times a day. It went on for a while, but eventually things took a turn for the better.

Now, we only face her tantrums once every few days. I guess she has learned to face reality.

When the first infection broke out in our nursing home on Feb 23, we called the family members of all of our residents.

Like other staff members, my family tried to talk me out of staying at my post when they learned about the infection. But I knew that if I flinched, the seniors－most of whom can't care for themselves－would be left unattended.

Not going to work was not an option for me. I had to keep the big picture of the whole nursing home's operations in mind and not be self-centered. My family eventually came round to the idea.