Staff members take to the phones at Jilin University's new student affairs service hotline. [Photo/WeChat account of JLUcamera]

Jilin University in Northeast China's Jilin province launched a hotline -- 961946 -- for its student affairs services on Dec 29, marking a great leap forward for the care of its students.

The initiative was one of the key tasks undertaken by the university in 2020.

The launch of the student affairs service hotline was an important measure to implement the requirements of the central government, deepen on-campus reform and bolster student satisfaction.

Since its trial operation on Dec 9, the hotline has accepted 330 facility repair requests from students and 95 business inquiries, including student loans, among other things -- all of which were quickly resolved with 100 percent satisfaction.