Amid the festive atmosphere of the Chinese New Year, on Feb 8, companies in Fenghui Industrial Park in Shangyu district, Shaoxing city, Zhejiang province, resumed work. To support their production, staff members from the State Grid Shaoxing Power Supply Company arrived early at the industrial park to carry out safety inspections on the electricity distribution facilities. They inquired companies about their energy usage and helped solve electricity-related issues.

"I submitted the application online to resume work with State Grid this morning, and you arrived within an hour after work hours in the afternoon. It's really efficient. I appreciate your service," a manager of Shaoxing Shangyu Yongsheng Forklift Parts said to the staff members inspecting the distribution room equipment. "We are going to start full-scale operation in the next two days, and with the support of the power supply service, we are sure to make it."

Since the first working day after the holiday on Feb 5, staff members of the State Grid Shaoxing Power Supply Company have been providing safe and reliable power support and efficient high-quality power services to seven local companies.

Facing the peak of work resumption, the power company engaged with enterprises and organized staff members to visit and conduct on-site surveys and inspections on electrical equipment. They focused on internal equipment maintenance, safety production, line maintenance and learned about the status of lines and equipment to help companies resolve electricity-related issues.

The company established a "one-on-one" service mechanism, where each customer manager establishes a "one-on-one" contact with companies through WeChat, ensuring that customer demands receive responses promptly. They set up a green power channel for work resumption, simplified the electricity process, improved efficiency and ensured that companies could access safe and reliable electricity in a short time. By providing full-power service for work resumption, they helped the companies to successfully resume work.

During the work resumption season, the State Grid Shaoxing Power Supply Company said it will continue to provide electricity services to companies within its jurisdiction, understand the production plans and electricity needs of companies, assist in electricity implementation plans and identify risks, to ensure that companies can resume work and production without worries regarding electricity supply.